Our process is simple and designed to make selling your tree as smooth as possible:

1. Initial Contact
When you call in, our team will:

• Explain the process
• Ask for current photos of your tree(s)
• Add you to our inspection list
• Have underground utilities marked for safety

2. On-Site Inspection
On the day of inspection, we will:

• Measure your tree(s)
• Map out utilities based on markings and flags
• Determine the equipment needed for safe and successful removal

3. Offer & Paperwork
After your inspection:

• We will contact you by phone, text, or email with our best offer
• If accepted, the offer is put in writing and signed by both parties

4. Marketing Your Tree
Once paperwork is complete:

• We market your tree to our extensive customer base
• We use multiple marketing channels to find a buyer

5. Tree Care & Preparation During Marketing

To ensure your palms remain healthy and marketable, we offer complimentary maintenance services while they are under contract with Sunscape.

Complimentary Trimming & Fertilization

For qualifying palms, we provide professional fertilization and trimming free of charge.

• Frequency: We perform these services at least once before a tree is sold. For lower-quality palms that may require a longer stay in the ground, we provide maintenance once per year until the sale is finalized. 

• How to Schedule: Maintenance is not automatically scheduled. You must call our office to be added to our service list.

Exclusions & Limitations

Please note that not all tree species qualify for complimentary trimming.

• Selective Maintenance: Our decision to trim is based on the specific tree type, its current market value, and the associated labor costs.

• Specific Details: Some tree types are excluded from this program. We recommend speaking directly with your representative to confirm the maintenance plan for your specific trees.

For All Tree Types: 

To ensure a safe and efficient transport, our crew will perform a final "clean-up" of your trees. For most varieties, this occurs on the day of removal. For large canopy trees, this preparation may take place prior to the removal date to ensure the tree is properly shaped for transit.

Important Note on Self-Maintenance: It is strongly recommended that you do not trim or prune your trees without consulting our office first. Proper trimming is essential to maintaining the tree's health and market value; improper cuts can lead to permanent damage or disqualification from our purchase program.

6. Sale & Scheduling

• Once your tree is sold, we will contact you to schedule the removal
• To ensure smooth scheduling and updates, please provide multiple contact methods such as phone, text, and email.

7. Removal & Payment 

• Payment is made on the day of removal (Additional details under payment FAQ)
  (We do not offer deposits or pre-payments)

• Our crew will:
  • Carefully remove the tree(s)
  • Fill the hole with dirt or plant a free 7-gallon replacement tree
  • Repair irrigation and utilities if needed

Please note: sod and weed mat are not included for free.

1. Initial Inspection

Initial inspections may take up to 2–6 weeks, depending on your location within the state and the number of leads in your area. We can notify you via text before heading to your area from Tampa.

2. Selling Tree(s)

The time it takes for your tree(s) to sell depends on several factors, including current market demand, the quality of the tree, quantity available, demand for specific size ranges, and overall appearance.

Trees that have been improperly or heavily trimmed may take longer to sell and poor trims can negatively impact the final sale price.

3. Removal 

Every tree removal is unique. The time required for our crew to complete the job depends on the species, size, and total quantity of trees being removed from the property.

What to Expect

• Standard Removals: For most residential projects, the process, including full cleanup, typically takes between 2 to 4 hours.

• Large-Scale Projects: For exceptionally large trees or complex removals that may require 8 hours or more, we will provide a specific estimated timeframe when we call to schedule your appointment.

Scheduling & Coordination

We value your time. Our team will coordinate with you in advance to ensure you know exactly when to expect us and how long we anticipate being on your property.

4. Important Considerations (Selling home, demo's, etc.)

 1. Equipment

We utilize specialized equipment and careful techniques designed to protect your landscape while ensuring a smooth removal.

Precision Digging

To protect the area and ensure the health of the tree for its future home, all trees are hand-dug. This manual approach allows our crew to navigate around underground obstacles with a level of care that heavy machinery simply cannot match.

State of The Art Lifting Technology

Once the tree is prepared, we use 5-stage knuckle boom cranes or specialized tractors to lift the trees.

• Extended Reach: Our knuckle boom cranes feature a 56-foot reach, providing the versatility needed to access trees.

  • Note: While they have an impressive reach, lifting capacity is tied to distance. The heavier the tree, the closer the equipment will need to be positioned to ensure a safe and stable lift.

Surface Protection

When our equipment needs to travel across your lawn or driveway, we take extra steps to safeguard your property:

• Plywood Buffering: Our crew lays down ½-inch plywood to create a protective path. This helps distribute weight evenly, protecting your grass from ruts and reducing the risk of stress or cracks on your driveway and walkways.

2. Repairs & Property Protection

We treat your property with the utmost respect. While we take every precaution during the removal process, here is how we handle various site conditions and potential repairs:

Irrigation & Sprinklers

Our trucks are equipped with common spare parts to handle minor sprinkler fixes on the spot. If a repair is beyond our crew's immediate capability, we will pay a professional irrigation company to complete the repair as soon as their schedule permits.

Underground Utilities

• Service Lines: Sunscape covers the repair of standard service lines.

• Main Lines: If a main line disconnect is required, we will discuss the potential costs with you before finalizing an offer on your trees.

  • Note: Main lines that run parallel to the street feed multiple homes and can be expensive to disconnect. If a line cannot be safely moved or repaired, we may determine that tree removal is not feasible and will inform you as soon as possible.

Concrete Rings & Borders

We do not warranty concrete borders or decorative rings. In Florida, the combination of intense UV radiation, high humidity, and constant thermal expansion/contraction causes concrete to degrade over time. These items may shift or crack during removal.

• Distance Matters: In most cases, borders remain intact if they are at least 2 feet away from the tree depending on tree type and size.

• Our Commitment: Please let us know if your borders are solid rings or individual pieces. If the boarder is individual pieces, our crew will do their best to reset them to a similar position.

Landscaping Materials (Rocks, Shells, Mulch, or Sod)

Sunscape does not provide landscaping materials for free. If you would like us to provide these items after removal, the cost will be deducted from the tree purchase price. These arrangements must be negotiated and included in your signed agreement prior to the start of work.

Grass Seed

If you provide a bag of grass seed, our crew is happy to spread it over the dirt for you at no cost. To ensure this happens, please notify your removal representative so they can include it in the crew's official paperwork.

Driveways & Walkways

We perform a site assessment to identify any potential risks to your pavement.

• If we identify a high risk of damage, we will notify you when we provide you with an offer.

• If damage occurs unexpectedly due to our equipment, please send photos to our office immediately so we can evaluate and schedule the necessary repairs. Text pictures of damages to 813-325-1244 or Email Info@sunscapeinc.com 

For most trees we remove, we offer:

• A free 7-gallon replacement tree, OR
• $50 added to your total payment in place of the free replacement, with the hole filled with dirt

Note: Not all trees qualify for a free 7-gallon replacement. Our team will let you know if your tree is eligible.  

Upgrade Options:

You may also choose to upgrade to:

• 15-gallon or 25-gallon replacement trees
• Upgrade costs will be deducted from your total tree payment

Please note: 25-gallon is the largest replacement size we offer.

Testimonials & References

We are proud of the work we do and invite you to explore our track record of success.

See Our Work

Visit our Testimonials Tab to view photos of our recent projects and read feedback from our clients. These galleries offer a firsthand look at the care and professionalism we bring to every property.

Speaking with Past Clients

We understand that you may want to speak directly with someone who has used our services. To respect the privacy of our customers, we follow a specific process for references:

• Requesting a Reference: If you would like to speak with a specific person featured in our testimonials, please let our office know.

• Consent First: We will reach out to that individual to request permission to share their contact information.

• Privacy Policy: While many of our clients are happy to share their experiences, we cannot release personal information without their explicit consent.

• Alternatives: If a specific person is unavailable or prefers not to be contacted, we are happy to reach out to other past clients on our list to find a reference for you.

We believe in a straightforward and transparent payment process. To ensure the security of the transaction, we prioritize a clear paper trail, which provides essential protection for both you and our company.

When You Get Paid

Payment is issued on the day of removal. 

To ensure the security of the transaction for all parties and to maintain a streamlined removal schedule, we do not offer deposits or pre-payments. Paying in full on the day of removal ensures that the transaction is completed exactly when the service is performed.

Payment Methods

We offer several convenient ways to receive your funds, depending on whether you are present at the time of removal:

• In-Person: If you are home, our crew will provide payment before they begin the removal process.

• Remote Payment: If you cannot be home, we have you covered:

  • FedEx Overnight: For most transactions, we can send your payment via overnight delivery.

  • Zelle: For smaller amounts, we can issue an immediate digital payment via Zelle.

Your peace of mind is a top priority. We maintain comprehensive coverage to ensure that both our team and your property are fully protected throughout the removal process.

Comprehensive Coverage

Sunscape is fully insured with over $1 million in General Liability and Workers' Compensation insurance. This level of coverage ensures that you are never held responsible for on-site accidents or unforeseen property damage.

Full Transparency

We believe you shouldn't have to take our word for it. When you receive your written agreement to sign, we automatically include:

• A Current Certificate of Insurance: Proving our active liability and workers' comp status.

• Our Business Tax Receipt: Verifying that we are a legally registered and tax-compliant entity.